Frequently Asked Questions

Getting Started with Popcode

Lucky you! Someone likes you enough to share a great new experience with you.
Here’s how to enjoy your Popcode:
1. Grab your iPhone and download the Popcode app on the Apple App Store
2. Open the app and click Scan a Popcode
3. Scan the Popcode like you’d scan any QR code. If you are having trouble scanning, click on the lightbulb icon in the upper right for helpful tips.

If your screen is black, the app is not able to access your camera. You should have received a message to grant access to your camera. Go to Settings, select Popcode and make sure “Allow access to your camera” is selected.

Making something with Popcode is easy, peasy — just follow the on-screen instructions…
1. Download the Popcode app to your iPhone
2. Click Make a Card and select a template from a variety of categories or choose a blank card and upload your own design.
3. Customize your card with your own photo and short message (or skip)
4. Select a video that you would like the Popcode to link to.
5. Follow the steps to generate a Popcode and select your desired card quantity.
6. Checkout and count the moments until you receive your awesome cards.

You can record video inside the app or link to any video in your camera roll. You can also create video using any video editing software or app and import it into your camera roll. If you want to get creative, here are several tutorials for creating and editing video for your card:
How To Make and Export a Slideshow On Your iPhone
How do I make a video using Canva?
How To Create and Export Video Using The Free Version Of Videoleap

The only real limit is your imagination…but, please don’t use licensed content, and use the best quality images you can make with your device. If you’d like professional help, engage a Popcode Concierge.

You can share any just about any type of content you have the ability to create, from the simplest recorded-on-fly moment to the Oscar-worthy highest production video. Some of the best Popcode cards bring everyday, authentic moments to life. If you’d like the help of a pro or simply don’t have a lot of time to create a card or linked video, try out the Popcode Concierge service.

Not yet, but stay tuned for more Popcode products like photo albums, prints and all sorts of things we haven’t even dreamed up yet. If you have a great idea you’d like to “Popcode” please contact one of our Popcode Concierges and we’ll see if we can accommodate.

Placing Your Popcode Order

Downloading the Popcode app and scanning a Popcode are both free. A list of prices to have Popcode cards printed is here.

There is no minimum order but prices scale down with higher quantinties. If you would like to order more than 400 cards, please contact our concierge service.

Most orders print in 2-3 days and ship in 2 days via Fedex One Rate.

Please contact us if you need rush services for your order and we will do our best to accommodate.

Please select the code link at the upper right of the main checkout screen in Stripe and enter your promotional code to apply savings.

For orders up to 250 cards we ship via FedEx OnRate. For orders over 250 cards we ship via USPS.

Once your purchase is made you will receive delivery updates regularly through our platform. If you have any concerns about your delivery, please contact us at

Unfortunately we will not have all the functionality of user accounts until January, so please contact us at if you would like to reorder your cards.

Please contact us as soon as possible at and we’ll do our best to cancel your order. If your order is already in the process of being printed we will not be able to cancel.

If you are unhappy with your Popcode card order for any reason, please contact us at and we will offer a full refund.

Account Management

Your images and video are safe and secure on dedicated Amazon Web Servers (AWS). They belong to you, but our app is not designed to display them to you yet. That feature is coming. In the meantime, if you need to access your files, contact

They are all yours. You own all the media you link to your cards—we’re just acting as temporary custodians. While we can’t currently grant you visibility to your creations once the Popcode has been created, we’re working on creating the ability to sign up for User Accounts. For more information, see our Terms of Service

Until we offer user account functionality, you will not be able to access, edit or delete the media associated with your Popcodes. If there is an issue, please contact us at

Technical Support

First, check your device for connectivity issues. Popcodes scan best in well-lit settings. Finally, try twisting your phone left and right at different distances from the card. If you are still unable to read a Popcode, or you are getting a user error message, please contact and we will do our best to troubleshoot with you.

We are launching Popcode for iPhones only, but we plan to roll out an Android and web browser version shortly. Stay tuned!

You’ll need the Popcode app to read a Popcode. The app is free to download so what are you waiting for?

Send an email to or start a chat with us on our website.

Contact Us